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Agent Call Scripting and Web Self-Service for Microsoft Dynamics 365/CRM

Case Studies

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Lewisham Council Boosts Efficiency and Citizen Satisfaction with CRM and TKDialogs Integration
Case Study

Lewisham Council Boosts Efficiency and Citizen...

Lewisham Council enhances efficiency and user satisfaction with TKDialogs and cloud-based CRM integration.

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SSAFA, the Armed Forces charity
Case Study

SSAFA, the Armed Forces charity

SSAFA transforms operations with TKDialogs, streamlining data entry and boosting efficiency for Armed Forces support services.

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Centene Enhances Call Center Efficiency and Customer Satisfaction with TKDialogs
Case Study

Centene Enhances Call Center Efficiency and Customer...

Centene Corporation, a leader in managed care, revolutionised its customer service operations with TKDialogs, streamlining workflows and...

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Tower Insurance Ensures Compliance and Boosts Sales Efficiency with TKDialogs
Case Study

Tower Insurance Ensures Compliance and Boosts Sales...

Tower Insurance was founded in 1869, and started as a government department in New Zealand, providing pension services and life...

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Healthcare at Home Boosts Call and Order Efficiency with TKDialogs Integration
Case Study

Healthcare at Home Boosts Call and Order Efficiency...

Healthcare at Home has revolutionised its customer service operations through a phased implementation of TKDialogs, improving the efficiency...

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London Borough of Hackney Streamlines Citizen Services Integrating TKDialogs with Microsoft Dynamics CRM
Case Study

London Borough of Hackney Streamlines Citizen Services...

The London Borough of Hackney has transformed its citizen services by integrating TKDialogs and Microsoft Dynamics CRM. This...

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We were able to deliver award-winning digital citizen services for use across all our delivery channels. We easily integrated TKDialogs with non-CRM systems as well, such as Google Maps and the city council’s core systems, to provide a simple-to-use, rich user experience. We couldn’t have delivered this solution without TKDialogs and I would highly recommend TKDialogs as a complementary product for any citizen or staff-facing CRM implementation.
Peter Duldig, Project and Product Manager, Customer Experience, City of Adelaide (2014 – 2016)
TKDialogs has enabled us to very rapidly develop comprehensive citizen service applications based on Dynamics CRM. TKDialogs provides a common interface for our citizen-facing staff and public across a wide range of services, enabling enquiries to be handled at the first point of contact. The TKDialogs approach is an integral part of our citizen strategy and has enabled us to deliver our CRM implementation project on time and in budget.
Alex Wilson, Technical Programme Manager
The on-going support from Caroline and Ian has been exemplary - a really friendly, engaging and knowledgeable pair who are always available to help with any queries - no question is too silly, or too small. A fantastic product and even better service - I would thoroughly recommend.
Lucii White, Continuous Improvement Manager, Anglian Water
TKDialogs has transformed our operations, reducing data errors, enhancing efficiency, and saving significant development time. Its user-friendly interface, adaptability and exceptional support set it apart, making it a top choice for businesses looking to streamline operations and drive innovation. The support team is outstanding – consistently responsive, providing clear assistance and fostering a positive professional relationship through regular catchups.
Christina Jewell, Dynamics 365 CRM Analyst & Paul Smith, Business Systems and Integration Analyst, SSAFA, the Armed Forces charity
We love how TKDialogs’ visual builder offers a clear design overview of call flows. The error handling ensures smooth calls, preventing member frustration. TKDialogs scaled our business by guiding agents, reducing training time, minimising errors, and enhancing the overall customer experience. The team’s support has been highly responsive to our needs.
Lilly Dang, Snr Director, Information Technology

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Case Studies