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Agent Call Scripting and Web Self-Service for Microsoft Dynamics 365/CRM

Case Studies

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Lewisham Council
Case Study

Lewisham Council

Lewisham Borough Council in London has a population of over 276,000 people (116,000 households)

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Tower Insurance
Case Study

Tower Insurance

TOWER began business in New Zealand in 1869 as a government department selling life insurance policies and pensions. Since then it has grown...

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Dynamics CRM win at major US health plan company
Case Study

Dynamics CRM win at major US health plan company

The company was looking to enhance the technology used by their more than 2,000 customer service reps who handle over 7 million calls

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Healthcare at Home
Case Study

Healthcare at Home

Healthcare at Home has undertaken a multi-phased approach to improving operational efficiency with TKDialogs.

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London Borough of Hackney
Case Study

London Borough of Hackney

The London Borough of Hackney is one of London’s most historic boroughs and has a key role in the success of the 2012 Olympic Games...

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We were able to deliver award-winning digital citizen services for use across all our delivery channels. We easily integrated TKDialogs with non-CRM systems as well, such as Google Maps and the city council’s core systems, to provide a simple-to-use, rich user experience. We couldn’t have delivered this solution without TKDialogs and I would highly recommend TKDialogs as a complementary product for any citizen or staff-facing CRM implementation.
Peter Duldig, Project and Product Manager, Customer Experience, City of Adelaide (2014 – 2016)
TKDialogs has enabled us to very rapidly develop comprehensive citizen service applications based on Dynamics CRM. TKDialogs provides a common interface for our citizen-facing staff and public across a wide range of services, enabling enquiries to be handled at the first point of contact. The TKDialogs approach is an integral part of our citizen strategy and has enabled us to deliver our CRM implementation project on time and in budget.
Alex Wilson, Technical Programme Manager

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Case Studies