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We were able to deliver award-winning digital citizen services for use across all our delivery channels. We easily integrated TKDialogs with non-CRM systems as well, such as Google Maps and the city council’s core systems, to provide a simple-to-use, rich user experience. We couldn’t have delivered this solution without TKDialogs and I would highly recommend TKDialogs as a complementary product for any citizen or staff-facing CRM implementation.

Peter Duldig, Project and Product Manager, Customer Experience, City of Adelaide (2014 – 2016)

TKDialogs has enabled us to very rapidly develop comprehensive citizen service applications based on Dynamics CRM. TKDialogs provides a common interface for our citizen-facing staff and public across a wide range of services, enabling enquiries to be handled at the first point of contact. The TKDialogs approach is an integral part of our citizen strategy and has enabled us to deliver our CRM implementation project on time and in budget.

Alex Wilson, Technical Programme Manager

The on-going support from Caroline and Ian has been exemplary - a really friendly, engaging and knowledgeable pair who are always available to help with any queries - no question is too silly, or too small. A fantastic product and even better service - I would thoroughly recommend.

Lucii White, Continuous Improvement Manager, Anglian Water

TKDialogs has transformed our operations, reducing data errors, enhancing efficiency, and saving significant development time. Its user-friendly interface, adaptability and exceptional support set it apart, making it a top choice for businesses looking to streamline operations and drive innovation. The support team is outstanding – consistently responsive, providing clear assistance and fostering a positive professional relationship through regular catchups.

Christina Jewell, Dynamics 365 CRM Analyst & Paul Smith, Business Systems and Integration Analyst, SSAFA, the Armed Forces charity

We love how TKDialogs’ visual builder offers a clear design overview of call flows. The error handling ensures smooth calls, preventing member frustration. TKDialogs scaled our business by guiding agents, reducing training time, minimising errors, and enhancing the overall customer experience. The team’s support has been highly responsive to our needs.

Lilly Dang, Snr Director, Information Technology

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