TKDialogs, part of Data8’s comprehensive portfolio of services, is a powerful tool that has been proven to reduce agent training and transaction times in a contact centre environment. It also ensures higher levels of customer satisfaction and ensures quality standard continuity when high staff turnover is an issue. No coding skills are required, TKDialogs is delivered with training and a step-by-step guides on how to get the most out of the software. It’s quick and easy to deploy and update as your business evolves enabling staff to create simple forms to complex enterprise level processes..
What’s more, with Microsoft announcing the deprecation of their MS Dialogs service in October 2020, TKDialogs not only provides a natural replacement but features flexible tools such as the easy to use Dialog Builder and Dialog Player interfaces.
Dialog Builder flowcharts define all the page layouts, input validation, business logic and data integration, giving YOU the power to make CRM work for your business.
The Dialog Builder is in essence a simple yet feature-rich flowchart designer that enables users to effortlessly create and maintain basic or complex processes with full access to their Dynamics 365 or any other CRM system they currently use. Processes can include data from SharePoint and other data sources in order to create rich pages of content with input validation, process automation and comprehensive agent scripts to increase operational efficiency and improve customer care.
Dialog Player on the other hand provides role-specific, logic-driven user interfaces to be used on a self-service website or a call-centre agent scripts. The responsive, browser-based pages can be deployed across a range of devices, on standalone web pages or embedded in CRM forms to give controlled access to your data. They adapt dynamically based on user input, CRM data and your business logic.