Solution
About
Case Studies
News
Book Demo

Agent Call Scripting and Web Self-Service for Microsoft Dynamics 365/CRM

Providing great customer service doesn’t have to be a challenge

Download our 3 minute guide to find out how you can:

Customer ServiceImprove your customer service performance
TrainingReduce training costs
CRM AdoptionIncrease CRM adoption
SocialBuild your own scripts and processes without coding

A better, more reliable customer experience...

Download our 3 minute guide today!

How we use this information

We were able to deliver award-winning digital citizen services for use across all our delivery channels. We easily integrated TKDialogs with non-CRM systems as well, such as Google Maps and the city council’s core systems, to provide a simple-to-use, rich user experience. We couldn’t have delivered this solution without TKDialogs and I would highly recommend TKDialogs as a complementary product for any citizen or staff-facing CRM implementation.

Peter Duldig, Project and Product Manager, Customer Experience, City of Adelaide (2014 – 2016)

TKDialogs has enabled us to very rapidly develop comprehensive citizen service applications based on Dynamics CRM. TKDialogs provides a common interface for our citizen-facing staff and public across a wide range of services, enabling enquiries to be handled at the first point of contact. The TKDialogs approach is an integral part of our citizen strategy and has enabled us to deliver our CRM implementation project on time and in budget.

Alex Wilson, Technical Programme Manager

© 2020 Team Knowledge
4 Venture Point, Stanney Mill Road, Chester, CH2 4NE
Phone +44 (0)333 444 3210 | Email info@tkdialogs.com

Follow us on Twitter
Connect with us on Linkedin

Terms & Conditions
Privacy Policy
Cookies
Site Map
Data8 Ltd

Get Our 3 Minute Guide