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TK in Housing Associations
Team Knowledge is delighted to announce two major new customers in the Housing Association market. TKDialogs will be used to provide comprehensive call centre scripts for agents, enabling customer service agents to handle even the most complex customer queries with a view to resolving the vast majority of calls at the first point of contact.
TKDialogs was selected because of the ease of use and speed of development, leading to much quicker deployment and a significant reduction in training costs: initially and on-going.