New York Bank Selects TKDialogs

A major New York bank has selected TKDialogs to provide call centre scripts for agents and its customer contact center. TKDialogs and Microsoft Dynamics CRM will provide the agents with an easy-to-use, logic-driven solution that ensures all customer interactions are carried out in a compliant and efficent manner. The ease of use of the system allows agents to focus on providing great customer service, whilst TKDialogs automatically creates and updates all the relevant records, both in CRM and in other back office systems.

The banking sector is now a major part of TK's user base with more deals in the pipeline for 2016.