No-code Development, The Time is Now
A recent report by Forrester shows how companies are looking to build more software quickly and as a result, smaller vendors are well-placed to tackle giants such as Microsoft and emerge victorious.
According to the report, about half of Applications Development and Delivery professionals have either adopted low-code platforms or plan to do so soon. What’s more, some vendors say that low-code is the way to go, others say the end goal is to reach a no-code solution.
Microsoft’s low-code development platform consists of two products, Power Apps for application development and Power Automate for process automation. Although both of these products are relatively young, in true Microsoft style, the combination is already a leader in the market with Application Development and Delivery adoption running alongside others such as Salesforce and OutSystems.
The opportunities for low-code vendors
As we see more and more companies wanting internal business functions to use low-code applications rather than rely on their IT department to be the sole guardians of technology-based solutions, the demand for off-the-shelf business automation products is rapidly rising. And this is where the opportunity lies for smaller vendors to compete and overtake Microsoft’s current lead.
According to Forrester, in order to steal this lead, vendors must either ‘out-execute Microsoft’ or ‘find a niche that centres on specific use cases, industries, geographies, customer sets and/or technologies.’
No-code - the ultimate and achievable goal
Antony Allen, Managing Director, TKDialogs says: “Here at TKDialogs, we offer a no-code solution to business process automation and a useful tool that creates and deploys custom user interfaces to lead users step-by-step through a pre-defined process”.
Typically, these are used for inbound and outbound call guides (e.g. sales qualification, customer services, issue logging), self-service websites and anywhere an intuitive, consistent user interface is required.
“Due to our no-code solution, TKDialogs is accessible to all parts of the business, enabling developers to tailor it to specific business needs in sectors such as finance, education, healthcare and local government “ Allen continues.
For an application to be most successful, we believe it must have the widest use in a company and that means it needs to be accessible to all, not just the people who work in the IT department. For us, no-code is the ultimate goal and something which we continue to support and develop.
Get in touch to discuss how our no-code dialogs can improve your conversations with customers, whether over the phone or online.