Another Utilities Company Deployment of TKDialogs
The company, which supplies clean and efficient LPG and other energy services to business and residential customers, will develop TKDialogs scripts to satisfy its unique business requirements.
TKDialogs will lead agents through customer interactions in a controlled and logical manner, ensuring all user input is captured accurately, resulting in consistency of data and customer recommendations. This is seen as a key element of the company's plans to deliver better, more responsive customer service - significantly reducing call times and improving customer retention.
Following this initial phase of the project, TKDialogs will be deployed across the remainder of the business: both internally and to provide customer self-service on the company's website.
This is yet another example of TKDialogs being used to provide enhanced user interfaces for Microsoft Dynamics 365.